Refund policy

RETURNS

We want you to feel confident when purchasing SWT eyewear.

If for any reason you’re not fully satisfied, you may request a return within 30 days of receiving your order. Once approved, you have another 14 days to send it back.

• Items must be unused, unworn, and returned in their original condition and packaging.

• Products showing signs of wear, damage, or alteration cannot be accepted.

• Returns must be requested before sending the item back.

• Spain & EU

Free returns.

Customer covers return shipping.

For returns from outside the EU, we recommend shipping within 22 days of delivery to avoid customs charges on the return.

Shipping costs are non-refundable.

REFUNDS

• Once the returned item is received and inspected, refunds will be issued to the original payment method.

• Refunds are processed within 5-10 business days after inspection.

• Original shipping costs (if any) are non-refundable.

• Items marked as Sale or promotional.

• Products returned without prior approval.

• Personalized or engraved products.

• Gift cards.

We only accept returns that meet the conditions above.

Returns missing original package may be subject to a €15 restocking fee.

Damaged or defective product

If your item arrives damaged or with a manufacturing defect, email info@swteyewear.com within 14 days with clear photos.

We’ll replace it at no cost.

Please contact us at:

📧 info@swteyewear.com

Include your order number and reason for return.

EXCHANGES

Exchanges are easy.

Pick another model, we’ll handle the rest.

Sunglasses can be exchanged for another sunglasses model.

Accessories can be exchanged for other accessories.

For other cases, please initiate a return and place a new order.

Same price product: simple swap

Higher price product: pay the difference

Lower price product: receive store credit (valid 12 months)

Free exchanges

Customer covers return shipping

We cover reshipping

Store credit can be used on any SWT order within 12 months.

Products purchased with store credit can be exchanged but not refunded.

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WARRANTY POLICY

All SWT eyewear is covered by a 3-year guarantee from the date of purchase against manufacturing defects.

This warranty does not cover normal wear, accidental damage or misuse. 

• Structural defects in the frame

• Manufacturing faults in hinges or lenses

• Normal wear and tear

• Scratches on lenses caused by use

• Damage caused by accidents, misuse, or improper care

• Unauthorized repairs or modifications

If a valid defect is confirmed, SWT will, at its discretion:

• Repair the product, or

• Replace it with the same or an equivalent model, or

• Issue a refund if repair or replacement is not possible

Contact us at:

📧 info@swteyewear.com

Include:

• Order number

• Description of the issue

• Clear photos of the product